Can I use a different courier to return my order?

If you decide not to use the UNIQLO Returns Portal to return your parcel, you are welcome to return using a courier of your own choice. Do not register your return on our Returns Portal. In this case, you will not be charged the 2.95 € return fee but you will need to cover the cost of your return postage and ensure to obtain traceable proof of return. To see our returns policy, please click here.

All you have to do is include a note, within the parcel, with the following information so that our Warehouse Team can process your return. Please provide: 

1. Your Full Name
2. Your Order Number(s)
3. The product SKU code(s)

e.g. John Smith, 0123456789012345678-0123456, 20001232424 (located beneath the barcode of the product's label). 

Returns address:
UNIQLO EUROPE LTD.
c/o arvato distribution GmbH
Schleefstraße 1a
44287 Dortmund
Deutschland



Please retain proof of your return postage until your refund has been confirmed. Failure to follow the above guidance may lead to a significant delay in the processing of your refund.