How do I exercise my right of withdrawal?

  Table of content
＊Right of withdrawal
＊How to request a withdrawal
＊How to return your items
＊Refund details
＊Return costs

You have the right to withdraw from your purchase within 14 calendar days, without giving any reason.

This period starts from the day you receive your order.

• Use the withdrawal option in the website footer, or [click here]
• Once your request has been submitted, you will receive a confirmation of receipt

• Log in to your Account or Guest account
• Select the items you wish to return
• Generate your return label
• You will receive the label by email

➡️ For full return instructions, [click here]

If you withdraw from your entire order:

• Full refund of returned items
• Standard delivery fee (€3.95) refunded

If you withdraw from part of your order:

• Delivery fee is not refunded

• You are responsible for the return cost
• A €2.95 return fee will be deducted from your refund (if applicable)