How can we help?

1   Log into your UNIQLO Account or Guest Account.

To access your account you will need to log in with your registered email address and password. If you placed your order using the guest checkout option, you will be able to log in to your guest account entering the guest ID provided in your confirmation email. 

Please visit your "Order History" within your UNIQLO account or guest account. Here you can find the order, and the specific items, that you would like to return. 

 
Click here to log in to your UNIQLO Account

Click here to log in to your Guest Account

Where can I find my Guest ID?


Please note, your return is subject to a 2.95 € returns shipping fee. UNIQLO will only accept returns that are within 30 days of receipt of the items. The return label or QR code may take up to 24 hours to be sent and an extra day to be activated for your return.

All returned items must be returned in a resalable condition including the original packaging, tags and/or labels. Please review the UNIQLO.com Returns Policy

2  Register the items you wish to return and select your return method.

You will be able to create multiple return delivery labels or QR codes per order. Each return label used is subject to a €2.95 returns shipping fee.

Please note, to generate an additional return label you will need to wait until your first return is processed by our warehouse team.

Print a return label:

Print your return label at home and attach to your return parcel. No internal paper forms or packing slips are required. To avoid any delays, please remove or block out your original delivery address. No internal paper forms or packing slips are required.


QR Code/Barcode:

This option will create a barcode that you can present to a post office, where they can print your return label.. No internal paper forms or packing slips are required.

The return label or QR code may take up to 24 hours to be sent to your email and an extra day to be activated for use. Be sure to check your spam folders.



3  Packaging of returned items.
 
Please ensure that the item(s) are in salable condition and that the returned package does not contain items that are not eligible for return. Click here for more details.

 



4  Deposit the package in Correos.  

Click here to find the nearest Post Office. Please make sure your package is scanned correctly and get a receipt as proof of postage.

 



5  Your return parcel is on it's way back to us!   

Click here to track your return with Correos. You must indicate the tracking number that you will find on the return receipt.

 



6  Your return is processed. 
 
Once your return has been processed, your refund will be made to the original method of payment. If it is a credit/debit card, please allow up to 3-5 business days from receipt of the confirmation email. If via PayPal, please allow up to 24 hours for the funds to show in your account.

Please note that the amount of 2.95 EUR (return costs) will be deducted from the total refund to be returned.

If you used a coupon, the value of your coupon is distributed proportionately across all items in your order. When returning an item from an order where a coupon has been applied, the value of the coupon will be deducted accordingly. Please be aware that the coupon cannot be re-issued.