How can we help?

If any of the following applies, please check the relevant page:
Faulty Products

Please review the Return & Exchange Policy Overview before proceeding with any procedures.

Exchanges are available at any UNIQLO Spain store.

• Visit any UNIQLO Spain store.
• Bring along the original receipt and the product(s) in original packaging with price tags and labels.
• Queue at the cashier counter and request a product exchange.

Important Notes

• You may exchange for any product of the same or higher value. For higher-priced items, you will need to pay the price difference.
• For exchanges to a lower-value product, please consider a refund instead.

Refunds

Refunds are available at any UNIQLO Spain store.
Please review Return & Exchange Conditions, prepare the required items, and speak to a store staff member.
The refund amount will be credited to the same payment method used for your purchase.

• ▼ I lost my receipt. Can I still exchange or return my item?

  A. Unfortunately, exchanges and returns cannot be processed without a receipt.
  Note: Purchase history or product lists cannot be used as proof of purchase.

• ▼ What happens to my refund if I used a coupon?

  A. If you used a coupon, its value is distributed proportionately across all items in your purchase.
  When returning an item where a coupon has been applied, the coupon value will be deducted if the final purchase amount falls below the minimum spend requirement.
  Please be aware that the coupon cannot be re-issued. Click here for more information.

• ▼ Can I exchange an online-exclusive product in store?

  A. Exchanges depend on in-store availability of colours and sizes.
  
  Where a colour and/or size is not available, stock transfer from online to physical stores will not be arranged.
  Please consider returning the item for a refund and placing a new online order. Click here for how to exchange online orders.

For more details, see Frequently Asked Questions on Returns and Exchanges .