How can we help?

Online Orders

• I haven't received my return label
• Can I return my online order in store?
• How do I return my order?
• How do I make an additional return from my order?
• What is your online returns policy?
• When can I expect to receive my refund?
• I have a question about my refund amount.
• Can I make an exchange?
• Can I return more than one order in the same parcel?
• How do I cancel my return?
• How do I modify my online return request?
• How do coupons affect my refund?
• Will I be refunded the full amount of my order?
• Can I use a different courier to return my order?
• Can I return or exchange my order which contains Princess Tam Tam and/or Comptoirs des Cotonniers items?