UPS

• Q. I have not received my tracking details.

  A. We aim to dispatch orders within 2 business days and you will then receive an email with your tracking number once dispatched. To track your order, please click on the link in your shipping confirmation email.
  You can also view and monitor your delivery status in real time in your Purchase History here via the UNIQLO app or website.​
  
  
  
  If you still haven't received your tracking number AFTER this timeframe, please get in touch with our friendly Customer Care team via our contact details below.
  
  Helpful Link: How to Track My Order
   

• Q. It's past my order's estimated delivery date

  A. Sometimes minor delays can occur. Please allow 3-5 business days after the estimated delivery date for your parcel to arrive. If you have still not received your order, please check your parcel's tracking at our delivery partners' tracking site, in case it has been taken to a collection point nearby, or the tracking may have an updated estimated delivery date. Please also check your text messages and email inbox in case there is an update there from us or our delivery partners. If your order has not been taken to a collection point after 24 hours and is in transit with no updates, please get in touch with our friendly Customer Care team via our contact details below.

• Q. My order has been marked delivered but has not arrived.

  A. If your tracking information shows that your order was delivered to your address but you can't find it, please check the details below:

  • Check your Proof of Delivery in the delivery carriers' tracking site, as it is often left in a safe place
  • Check any secure locations
  • Or, check drop off points on your property such as a reception/concierge, mailroom and neighbouring properties where it may have been left

  If your address is an apartment or office building, please check with your building manager or concierge as parcels are sometimes moved to a secure location.
  If you're still unable to locate your parcel, please get in touch with your delivery carrier to lodge an enquiry and they'll investigate on your behalf as a priority.
  
  Helpful Link: How to Contact Each Delivery Carrier
   

• Q. I still haven't received the code to open my Citypack Locker. What should I do?

  A. Once the order has been placed, we are unable to change/modify any details of your order, including the address or phone number. 
  
  We sincerely apologise for any inconvenience this may cause. 
  
  If you have selected a Correos collection point (Citypack Locket) as your delivery method: Please note that you must provide a valid Spanish mobile number when placing your order as you will receive a code to open the Citypack locker via text message.
   

  1. Check your text messages or Email.
     You may have received a text message in your message box or in your spam or junk mail box.  We a suggest that you check the tracking of your order on the Correos website as sometimes your order may be redirected to the nearest post office.
     
     Please also note that our Customer Service team cannot send the code again, so we ask for your understanding.
     
      
  2. Contact the UNIQLO Customer Service team if you have entered a mobile number that is not registered in Spain.
     
     Depending on the delivery option chosen our team may try to contact Correos to request assistance with the collection code. However, we ask for your understanding as we cannot guarantee that we will be able to retrieve the code and the shipment may be redirected to the nearest post office. 
     
     For any further assistance with your collection code, feel free to contact us via our CHAT SUPPORT service at the bottom of this page.