- Uniqlo Customer Service
- Return & Exchange
- Return & Exchange Conditions
- What is your store returns policy?
What is your store returns policy?
Note
Our Extended Festive Returns Policy:
Items purchased between 9th November 2026 and 24th December 2026 can be returned until 31st January 2027.
Items purchased between 9th November 2026 and 24th December 2026 can be returned until 31st January 2027.
Please keep your original receipt, as it must be presented for any return.
UNIQLO offers refunds or exchanges using the original payment method, provided that the item(s) are unwashed, unused, and in original condition, with all packaging, tags, labels and/or accessories (e.g. inner layers or spare buttons) intact and undamaged, within 30 days at any UNIQLO Spain store. In-store purchases cannot be returned by post.
For purchases made with a gift card, please keep both your original gift card and sales receipt for us to process any refund.
If you obtained a gift receipt, returns can be processed for exchange only. Refunds require the original sales receipt.
Item(s) that cannot be returned:
1) Innerwear/underwear/socks due to hygiene reasons
2) Personalised item(s) (e.g. altered items, UTme, or RE.UNIQLO items)
3) Gift cards
Your statutory rights are not affected.
Contact Us
CHAT SUPPORT Operating Hours:
Monday-Friday: 10am-9pm
Saturday-Sunday: 11am-6pm
24th, 26th, 31st December and 1st January: 11am - 6pm
Closed : Christmas Day and Easter Sunday.
Monday-Friday: 10am-9pm
Saturday-Sunday: 11am-6pm
24th, 26th, 31st December and 1st January: 11am - 6pm
Closed : Christmas Day and Easter Sunday.
By Phone
Customer Care Operating hours: Mon-Fri: 10:00-17:30
24th, 26th, 31st December and 1st January: 11am - 6pm
Closed: Christmas day and Easter Sunday
24th, 26th, 31st December and 1st January: 11am - 6pm
Closed: Christmas day and Easter Sunday
By Phone
931 227 031
Customer Care Operating hours: Mon-Fri: 10:00-17:30
24th, 26th, 31st December and 1st January: 11am - 6pm
Closed: Christmas day and Easter Sunday
24th, 26th, 31st December and 1st January: 11am - 6pm
Closed: Christmas day and Easter Sunday
COPYRIGHT © UNIQLO CO., LTD. ALL RIGHTS RESERVED.
COPYRIGHT © UNIQLO CO., LTD. ALL RIGHTS RESERVED.