How can we help?

Once the order has been placed, we do not have the ability to change/modify any details of the order, including the address. 

We sincerely apologize for the inconvenience this may cause you.

Option 1. Cancel the order and place a new order

An alternative is to attempt to cancel the order and place a new order with the correct details.

You have the possibility to cancel and order within 30 minutes after placing it. You can only do this by logging in to your account, or guest account, and cancelling the order via the "Purchase history" page. After the 30 minutes have elapsed, you will no longer be able to cancel your order.

Please also note that our customer service team is unable to cancel the order for you, and we ask for your kind understanding. 

Option 2. Contact UNIQLO Customer Service Team
 

If you are unable to receive your parcel at the address provided, you can update your delivery address contacting our delivery partners directly.

> Order delivered by Correos

You can update or modify your address details on the Correos portal by accessing the “Gestión de estacionados” section and entering the shipment number and the PIN that was sent to you via SMS or email.

This process allows you to:

• Modify the delivery address before the second delivery attempt takes place.

• Request delivery to a different Correos office.

• Authorize another person to collect the parcel on your behalf.

> Order delivered by UPS

As long as the first delivery attempt has not yet taken place, you can change your address by contacting UPS customer service via their online chat or by telephone.