Do you offer Tax-Free shopping?

Planning to shop Tax Free at UNIQLO? This guide explains who is eligible for Tax Free Shopping, how to obtain your Tax Free documentation in-store, and where to get support if you have questions about your refund.

Tax Free Shopping is available for store purchases only. At the moment, we are unable to offer Tax Free Shopping for online orders. Please enquire in-store at the time of purchase to receive the Tax Free documentation required for your selected provider.

Customers shopping at UNIQLO Madrid Gran Vía or UNIQLO Madrid Castellana will complete their Tax Free claim through PIE VAT. Customers shopping at other UNIQLO Spain stores will receive a Global Blue Tax Free Form.
  Customers whose permanent residence is outside the European Union (EU) may be eligible for Tax Free Shopping.
   

UNIQLO partners with different Tax Free Shopping providers depending on the store where your purchase was made.

• PIE VAT Tax Free Claims (Madrid Gran Vía and Madrid Castellana)

  If your purchase was made at UNIQLO Madrid Gran Vía or UNIQLO Madrid Castellana, the store will provide you with a 6-character claim code and your receipt.

  To complete your claim:

  1. Download the PIE VAT app or visit the PIE VAT website.
  2. Enter your 6-character claim code.
  3. Upload your receipt, passport, and travel information.
  4. Before leaving the EU, obtain Customs validation at your final point of departure from the EU.
  5. Submit the required information through the PIE VAT app or website for review.

  Once your claim has been approved, PIE VAT will process your refund. Please ensure you keep your printed receipt, as Customs validation is required to complete the process.

• Global Blue Tax Free Claims (All Other UNIQLO Spain Stores)

  If you received a Global Blue Tax Free Form at the time of purchase, please follow the instructions provided on your Tax Free Form and visit the Global Blue website for information about the refund process and refund tracking.

   

• PIE VAT Refunds (Madrid Gran Vía and Madrid Castellana)

  Tax refunds processed by PIE VAT are managed directly by PIE VAT.

  If you have questions about your claim status or refund, please contact PIE VAT through the PIE VAT app or by emailing support@piesystems.io.

• Global Blue Refunds (All Other UNIQLO Spain Stores)

  Tax refunds processed by Global Blue are managed directly by Global Blue.

  Before contacting support, we recommend checking the status of your refund using Global Blue's refund tracking service.

  Track my refund

  If you need further assistance, please contact Global Blue directly through their support channels.

  Contact Global Blue

  To help Global Blue locate your claim more quickly, please have your Tax Free Form DOC ID number ready when checking your refund status or contacting support.

For questions about Tax Free Shopping in-store, please speak with a store colleague.

For refund-related enquiries, please contact the provider managing your claim:

• PIE VAT Claims (Madrid Gran Vía and Madrid Castellana)

  Please contact PIE VAT through the PIE VAT app or by emailing support@piesystems.io.

• Global Blue Claims (All Other UNIQLO Spain Stores)

  Please use the Global Blue refund tracker or contact Global Blue directly .

 

Please note that UNIQLO stores and Customer Service cannot investigate, process, or update refund claims managed by either Global Blue or PIE VAT.